We can look abroad to learn more about delighting our customers

Posted by thecxadmin on 16/11/2015
Evidence from the CXi CX Survey 2015 shows that Ireland is behind the curve in delivering great experiences and there is plenty of room for improvement. With customer experience currently improving at approximately 1% per annum, we predict Ireland is over 2 years behind the UK and over four years behind the USA. Let’s look ...
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How to bring the Organization together to think “Experience”

Posted by thecxadmin on 10/11/2015
Written By Guest Blogger Jeanne Bliss Counting on a leader to naturally switch from driving the business from a quarterly sales perspective one day to thinking all things “customer” the next is pretty delusional. There’s got to be some kind of accountability forum that forces the issue with leaders on what they did and how ...
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Welcome to the first CXi blog entry

Posted by thecxadmin on 16/10/2015
October 2015 We launched the CXi Customer Experience Report Ireland, the first report of it’s kind for Ireland, on 21 September and we are delighted with the media attention so far. Here is some of what the media had to say about the Report. This will be updated when we have the full picture of media ...
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