The Ireland Customer Experience Report 2016 has been launched!

Posted by thecxadmin on 26/09/2016

The Ireland Customer Experience Report 2016 has been launched. Click here full Press Release. Below is a snapshot of the key findings of 2nd annual Irish Customer Experience Report:

  • Credit Unions top poll again folloed by Lush and An Post
  • Luas a top performer last year, drops out of Top 100 following strike
  • Improved Ryanair Customer Experience moves airline into Top 100
  • Insurance the worst performing sector while Irish Water is the worst performing company
  • Passport Office best brand in new public sector section
  • Overall CX scores are up marginally but most Irish companies over promise and under deliver
  • International & National Trends


Click here to download the report